Holiday Cruisers - Frequently Asked Questions

How far can I go during a short break?

A typical short break's holiday on your boat could take you to the popular village of Wroxham (home to the famous Roys Department store), Salhouse Broad with its lovely sandy beach and woodland walks and Ranworth where a boardwalk nature trail leads to the Norfolk Wildlife Trust’s floating visitor centre. You can also climb to the top of the 100ft tower of St Helen’s Church, whichearns you an amazing view of the local broads & rivers.

How far can I go for a week or longer?

For a week or longer, your holiday could take in the village of Potter Heigham and the River Thurne, South Walsham and Barton Broads, or venture south into the tranquil waters of the Yare and Waveney, where you will find open marshes, great fishing (in season), the vibrant and historic city of Norwich and the popular river destinations of Beccles, Oulton Broad and Waveney River Centre.

What's included in the price of my holiday?

From 2013, the price you see is the price you pay, with no hidden extras. Collision damage waiver, propeller & towing insurance, parking and a tank of fuel - all included in the price. Why? Because we are no longer tied to an agent with high commission rates and by booking direct with Ferry Marina we pass our savings on to you.

Passage under Broads bridges

Wroxham, Potter Heigham and Beccles all have low bridges through which some boats will not pass at any time (bridge restrictions apply). Water and tidal conditions may make bridges impassable to ALL boats at certain times.

I want to go fishing what are the rules?

The Broads has a closed fishing season from March 15th to June 16th each year. You will not be allowed to fish anywhere on the Broads during this closed season. During the open season you will need a license - this can be obtained from a post office, there is one in the village. Fishing gear can be stored on the boat. We recommend that rods, nets and poles be kept on the roof of the boat. We do not allow maggots to be kept on the inside of our boats.

On board

On board you will find a TV & DVD player, microwave, 12v socket (for mobile phones etc, you need to bring a car charging lead), bed linen (duvets), well equipped galley, warm air heating, toilet & shower, buoyancy aids, hairdryer & boat handling manual. Please bring your own towels.

Can we use our hairdryers?

Of course you can providing they are under 1200 watts. However for your convenience we do provide a suitable hairdryer with each boat.

Can we use our hair straighteners?

Yes you can - most hair straighteners are 400w or less, so will be fine.

Will we be able to charge our phones?

All of our boats have 240v power sockets so charging your phone will not be a problem should your battery begin to run low.

Can I bring my dog?

The majority of boats in our hire fleet will accommodate you and your pet comfortably so a relaxing holiday for all the family including the dog is a possibility here at Ferry Marina. The only boats that do NOT accept dogs are; Silver (Saturday start), Golden (Sat), Platinum (Sat), Diamond (Sat), Solitaire, Radiant, Jade, Amber, Ivory, Mercury, Turquoise and Garnet Emblem. All our other boats are pet friendly so no more leaving the dog at home or in expensive kennels.

I am a beginner - will I get on ok?

Boating holidays at Ferry Marina are available to all, from complete beginners to experienced boaters. On arrival one of our experienced and friendly staff will jump on board your holiday cruiser and give you a full show out. This will include driving the boat, mooring up and using all the facilities on board. Any queries, no matter how big or small will be answered by our staff during this briefing. If you are still a little unsure due to your beginner status, many of our boats have bow thrusters which make manoeuvring your boat even easier. The staff here at Ferry Marina will always be on hand to answer any questions throughout your holiday and offer a constant support system.

I have been before - do I still need a handover?

Yes. We need to make sure you remember all the operating aspects of the boat and be happy that you are comfortable driving the boat. We also make alterations and improvements to our boats each year so operating instruction may differ year on year.

Can I arrive earlier than 2pm?

We try our hardest to have the boat ready from 2pm onwards as this allows for our dedicated team of cleaners to get onboard and ensure your boat is cleaned and ready for your arrival. There are occasions where the boat may be ready before 2pm but we cannot guarantee this. To prevent any unnecessary waiting we do strongly suggest not arriving until after 2pm.

If I need to arrive late what do I do?

If you cannot arrive before 5pm or traffic is bad and is causing a delay we can make the necessary provisions to ensure you can still climb onboard your boat on your arrival. All that we ask is that you contact the office here at Ferry Marina to alert us of your late arrival. You are more than welcome to climb onboard and establish yourselves. All that we ask is you don't leave the Marina until the following day when one of our staff will check you in and ensure any queries are answered before you depart for your relaxing Broads holiday.

Can I pay by cheque?

We accept cheque as a payment method providing it is made out to Ferry Marina Ltd. Alternatively we do accept all major cards.

What is the minimum age of the driver?

A responsible adult must be driving the boat at all times (18 years or older).

Do I need any qualifications or experience?

No qualifications or experience are needed to enjoy a Broads holiday. Our friendly members of staff are always on hand throughout your stay to deal with any queries. On arrival you will receive a briefing by an experienced engineer so even beginners leave the boat yard feeling confident and in control.

Will my boat go under all the bridges?

We do have some boats in our fleet that unfortunately do not go under all the bridges. If you have a route in mind and need a boat that will go under specific bridges it is best to check with the office before booking to ensure full satisfaction. There are still plenty of areas on the Broads to explore regardless of bridge restrictions. Passing under bridges also depends on water height.

I can swim do I still need to wear a lifejacket?

Yes. We recommend that you wear a lifejacket when walking around decks and getting on and off the boat. The river has mud, weeds and is tidal - being a good swimmer will not help if your legs are tangled or if you're in a strong tide.

Can I get my shopping delivered?

Yes. We get very busy during peak arrival times, so we cannot always accept delivery for you, if you are not here. Please ensure that you only arrange for delivery after 3pm, then it can go straight onto your boat. We do not have facilities to store cold or frozen food and cannot be responsible for food spoiling / defrosting.


Testimonials

Thank you for a lovely weekend break we have been twice this year and hope to return at least three more weekend before the end of season to continue exploring the broads   Andy Goodswen - Silver Emblem 

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