Terms And Conditions

1. Your contract

Your contract is with Ferry Marina Ltd (referred to in these conditions as ‘the company’). Any contract to hire a property with the company incorporates the conditions below and is between the company and you as the hirer. The contract does not take effect until the company despatch written or emailed  confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law.

2. Booking

All correspondence should be sent to the address above. The company may refuse to accept a booking at its discretion and will not accept any booking form signed by a person less than 18 years old. All male, all female & mixed groups under 25 must check before booking.

3. Payments

You must pay an initial payment of 25% to make your booking. It will be refunded if your booking is not confirmed. The balance (of your holiday price) must be received by the company no later than 56 days before the holiday start date. If booking within 14 days of the start date, payment must be made by debit or credit card and the card holder must be the lead person on the booking attending the holiday. It is not normal practice to send reminders and if final payment is not received as required, the company may cancel the booking and apply charges (see para 7(ii)). The company may recover the cost of any bank charges or other costs incurred in handling dishonoured cheques, direct bank payments and foreign currencies. When making payments by credit (but not debit) cards, the company reserves the right to levy a surcharge of up to 3% on each payment.

4. Price Guarantee

The company guarantees that there will be no surcharges within 56 days of your holiday start date but reserves the right to alter the price of any of its holidays before you make your booking.

5. Hire Terms

All hire terms are inclusive of VAT and are quoted in £ sterling per property, equipped as described unless otherwise stated. As soon as the booking is confirmed by the company the hire terms are guaranteed unless there is a change in the rate of VAT.

6. Insurance

We are unable to sell personal holiday, car breakdown or cancellation insurance.

7. Changes / Cancellations

(i) Changes. If you want to change your booking once your confirmation has been issued, an administration fee of £35 will be payable to the company.

(ii) Cancellation. If you have to cancel your booking, you must telephone the company as soon as possible and then confirm in writing, supplying documentary evidence, including medical certificates where appropriate to support your claims. The day the company receives your telephone notification of cancellation is the date on which your booking is cancelled.

If you have opted to take our Cancellation Charge Waiver, then depending on your reason for cancellation, you may receive a refund of all monies you have paid, after deducting a cancellation administration fee of £35 per week or per part week per booking.

To qualify for a refund, you must have opted for Cancellation Charge Waiver and your reason for cancellation must be one of the following, must apply to a member of your party, and with the exception of pregnancy must have occurred after you booked your holiday and must prevent you from taking your holiday:

Qualifying reasons: Death, illness, bodily injury, pregnancy or childbirth; jury service or witness call; redundancy of any member of the party or their spouse; cancellation of arranged leave in respect of a member of HM Forces or police; unexpected occupational posting within six weeks of the commencement date of the holiday or involving an occupational transfer in excess of 50 miles; fire, storm, flood, subsidence or malicious damage rendering the home uninhabitable; police requiring presence following a burglary or other incident at home or place of business; death, serious injury or serious illness of any member of your immediate family, fiance(e), close business associate, partner or co-director.

If the reason for cancellation does not qualify for a refund as set out above eg. dis-inclination to travel, leave cancelled by employer (other than HM Forces or the Police) etc, or if you have not opted for the Waiver, then a cancellation charge will be payable, based on the number of days before the arrival date that we receive notification of your cancellation as shown in the following table.

No of days before arrival date that cancellation notification is received Charge payable to the company
More than 56 days Initial payment
29-56 days 50% of costs or initial payment (inc any balance of deposit due, whichever is greater)
15 - 28 days 75% of cost
1-14 days 90% of cost
On arrival date or later Total cost

If any payment due in relation to your booking is not paid by the appropriate date, then the company is entitled to assume that you wish to cancel your booking. In this case, the company will be entitled to keep all deposits paid or due at that date.

(iii) We reserve the right to sell or otherwise make properties unavailable for example for maintenace. If we unable to fulfill your holiday with us, through the house no longer being available, we will offer the following options. 

a. Offer alternative accommodation. The cost may be differnt to to original booking. Should the price be less then difference will be refunded. Should the alternative accommodation price be higher, no extra charges will be made.
b. Offer alternative dates if no other accommodation is available or is not suitable. The cost may be different to to original booking. Should the price be less then difference will be refunded. Should the alternative accommodation price be higher, no extra charges will be made.
c. A full refund of any monies paid.

8. Arrival and departure

You can arrive at your property after 4pm on the start date of your holiday rental and you must leave by 10am on the last day. The company reserve the right to delay this take over time in order to maintain our standards. If you arrive early, you are welcome to visit the leisure centre prior to receiving your keys.

If your arrival will be delayed beyond 5pm you must contact the company so that alternative arrangements can be made. If you fail to arrive by noon on the day after the start date and you do not advise the company then your booking may be treated as having been cancelled by you and no refund of any monies paid by you will be made.

8. Security deposit

The security deposit of £50 per property (£200 for The Little House & Tealby) will be refunded by the company at the end of your holiday (less any costs for breakages, damage etc). If the cost of making good any breakages or other damage is less than the security deposit, the balance will be refunded to you. If the cost of making good any breakages or other damage is greater than the security deposit, you will be required to pay the excess to the company.

8. Your holiday property

You and all members of your holiday rental party agree both to keep the property clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You are responsible to the company for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your holiday rental party.

The company may at its absolute discretion refuse to hand over the keys to a property or teminate a holiday where in the opinion of the company a person or group is likely to cause damage, distress or annoyance to other persons or property. In such event the company will be under no obligation to refund, compensate or indemnify you.

9. Your personal possessions

All customers are responsible for their personal possessions and property at all times and are required to exercise due care and attention to ensure their own personal safety and wellbeing.

10. Pets

Pets are allowed in some of our holiday units, please check individual property details. If you are in any doubt, please contact us before bringing a pet with you.

11. Vehicles

5 mph speed limit must be adhered to at all times. Be aware of children playing near or on road ways.

12. Peace and quiet

Please respect your neighbours and keep noise to a minimum after 10pm.

The Company or its representatives reserve the right to require you and any members of your party to leave where such persons breach the terms set out in these conditions.

13. Modifications and descriptions

Every effort has been made to ensure that the individual property descriptions contained in the brochure are correct. Layout plans are for general purpose and are not to scale. Photographs may be used to show a style standard and may therefore not be identical to the property.

14. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have a cause for complaint the company is anxious that remedial action is taken as soon as possible. It is essential that you contact reception immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the company is promptly notified. Please help the company to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this may otherwise have been appropriate.

15. Your rights

Your statutory rights are not affected by anything contained within these conditions.

These conditions supersede all previous issues.

Copyright © Ferry Marina Ltd (2003) Ltd.
Published December 2006. Updated December 2016. Cancels all previous issues.


Hello, have been ten times with others but would not use anyone else now we have used yourselves. Thanks to Craig and Ian for all their help. Ian on a rainy day, busy on another boat stopping what he was doing to helps us moor up. Had a fantastic week. One small point, the roof winder on Bronze would be nice if it was removable or even better, electric. But no big deal as you only walk into it once. Thanks again all. Paul & Jeannette Barker - Bronze Emblem  

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