Boating & Riverside Holidays on the Norfolk Broads

Terms & Conditions

Please read through our Terms and Conditions before booking

Updated August 2018 – cancels all previous issues

  • Your Contract

    Your contract is with AJ & J Cator trading as Ferry Marina (referred to in these conditions as ‘the company’). Any contract to hire a property with the company incorporates the conditions below and is between the company and you as the hirer. The contract does not take effect until the company despatches written (email or postal) confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law. All correspondence should be sent to our trading address which is Ferry Road, Horning, NR12 8PS.

  • Acceptance of Bookings

    The company may refuse to accept a booking at its discretion and will not accept any booking made by a person less than 18 years old. All male, all female & mixed groups under 25 must check before booking.
    The Company reserves the right not to hire a boat to any person whom it considers is unsuitable to operate the vessel. The company may also refuse to accept a holiday cruiser booking to a solo hirer or a single adult with children, if safety requirements have not been met

  • Modifications and Accuracy

    Every effort has been made to ensure that the individual property and boat descriptions contained in the brochure are correct.
    Layout plans are for general purpose and are not to scale.
    Photographs may be used to show a style standard and may therefore not be identical to the property.

  • Payments

    A deposit is required to secure your booking, where it is made more than 56 days in advance. Full payment must be received by the company 56 days before your arrival date, or when you make the booking (whichever is earlier`). If full payment is not received by the due date, the company may cancel the booking and apply charges (see cancellation policy). The company may recover the cost of any bank charges or other costs incurred in handling dishonoured cheques, direct bank payments and foreign currencies.

  • Pricing

    All hire terms are inclusive of VAT and are quoted in £ sterling per property, equipped as described unless otherwise stated. The company reserves the right to not confirm a booking should there be a mistake in pricing on the website. In this instance we will offer a chance to complete the booking at the correct price or cancel the booking.
    As soon as the booking is confirmed by the company in writing (email or postal) the hire terms are guaranteed unless there is a change in the rate of VAT.
    The company guarantees that there will be no surcharges within 56 days of your holiday start date but reserves the right to alter the price of any of its holidays before you make your booking.

  • Annual Moorings

    Mooring Licence
    Berths are provided on an annual licence from 1st April in a given calendar year to 31st March the following year.
    The licence is personal to the owner and may not be transferred to any other party without the prior written consent of the company.
    The berth shall only be used for the vessel specified by the owner.
    Owners must apply for the new licence each year and the company reserves the right to refuse such applications for any reason.
    Allocation and positioning of moorings is at the company’s discretion: Owners shall not have exclusive rights over any particular berth.
    Mooring fees are payable annually in advance and are non-refundable.
    Mooring fees are calculated on the overall length of the vessel inclusive of bowsprits, pulpits, pushpits, bathing platforms, davits and any other protuberances. Vessels will be measured to the nearest half meter
    Electricity is charged at the Company’s standard rate via pre-paid cards available from the office.

    Use of the Berths
    Berths are for the private use of owners, their families and guests. No hiring out of vessels or other commercial use is permitted anywhere on the premises.
    Residential use of vessels moored on the premises is not permitted.
    Quay heading, walkways and pontoons may not be defaced with signage, fenders or any other fixtures and fittings.
    Dinghies, tenders and rafts must be stored aboard the vessel or in the Dingy / tender park, unless a separate mooring has been agreed with the company.
    Dinghies, tables, storage boxes and other ancillary equipment must not be kept on shore unless otherwise agreed by the company.
    Vessels must not be run in gear whilst tied up.

    Liability and Insurance
    All persons using any part of the premises do so at their own risk. The company will not be held liable for, injury or damage caused to any person, vessel or other property on the premises unless such loss, injury or damage is caused by the negligence or wilful act of the company or its agents.
    The owner will be responsible for the conduct of his family, crew, guests and subcontractors whilst they are on the premises.
    The owner shall at all times maintain adequate insurance cover.
    a. against loss or damage in respect of their vessel and vehicles:
    b. against any claim by a third party for the loss or damage caused by his actions or
    those of any person for whom he is responsible (as defined at clause 13)
    c. and shall produce evidence of all such insurance policies to the company within 7 days of being requested to do so.
    The owner shall indemnify the company against any loss, injury, damage, claims or proceedings caused by the owner, his vessel or vehicles or any person whom he is responsible.
    The company reserves the right to move vessels moored on the premises to any other part of the premises at any time and for any reason.
    Vessels moored on the premises must display a current river toll licence.

    Sub Contractors
    Any work, surveys, inspections or assistance supplied by any person not employed by the company must be an “approved sub-contractor” as defined by the company.
    To provide a safe environment on the marina we require that all personnel working on the marina, but who are not employed by Ferry Marina, are required to show a public liability insurance certificate, sign in and out of the marina office and sign up to our terms of business.
    The owner must inform the office if an outside contractor is to work on their vessel and must also ensure that the contractor is approved by the company. If the contractor is not approved, the contractor should contact the office to arrange the necessary paperwork.

    The company reserves the right to move or carry out emergency work to any vessel in order to ensure the safety of the vessel, the premises, other users of the premises and their vessels. The owner shall be responsible for the reasonable charges of the company arising from such work except to the extent that it arises from the negligence of the company or its agents.
    Owners shall ensure that their vessels are moored safely, securely and in a manner deemed appropriate by the company.
    The owner shall take all necessary precautions against the outbreak of fire in or on his vessel and shall provide and maintain an appropriate number of fire extinguishers in or on the vessel for immediate use in the case of a fire.
    No vessel entering, leaving or manoeuvring within the premises shall be navigated at such a speed or in such a manner as to endanger or inconvenience other users of the premises. All vessels with leg drives should adhere to the entry notice and raise their legs upon entry to the marina.
    No noisy or noxious engines, radios or other equipment shall be operated on the premises in such a way to cause a nuisance or annoyance to the company, other users of the premises or to any persons residing nearby.
    Pontoons and walkways must be kept clear at all times.
    Ropes and cables must be left in such a way as to not cause obstruction to the walkways and pontoons.

    Sale of Vessels
    In the event that an owner wishes to offer his vessel for sale whilst on the premises:
    The vessel may not be offered or advertised through any broker other than the companies approved broker – Norfolk Yacht Agency

    We can only dispose of general domestic waste. You must take all other waste away from site.
    There are receptacles for general waste, mixed dry recycling (plastic, card, paper and cans) and glass
    Please do not leave large items, DIY waste, appliances, oil, batteries etc – these will be placed back on your boat.

    Dogs on Site
    Dogs are permitted on the premises but must be kept on leads at all times and any mess cleared up.

    Other General Conditions
    The company may have use of the berth when it is left vacant by the owner.
    The company reserves the right to reassign a berth at any time.

    Termination of Licence
    In the event of a breach by the owner of any of these conditions or a failure by the owner to make any payment due to the company, then the company may serve notice on the owner specifying the breach or the failure to pay and requiring him to remedy the breach or pay the amount due within 14 days.
    If the owner fails to remedy the breach or pay the amount due within 14 days, or if the breach is not capable of remedy, then the company may serve notice upon the owner terminating his licence and requiring him to remove the vessel and any other property for which he is responsible, within 28 days.
    If the owner fails to remove a vessel on termination of the licence (whether terminated under clause above or through expiration of the licence term) then the company shall be entitled:
    a. to charge daily mooring fees at the current rate.
    b. to remove, at the owner’s risk, the vessel from the premises and secure it elsewhere and charge the owner with all the reasonable costs incurred.
    Written notice should be provided by both parties in order to terminate the licence.

    Change of Details
    The owner must notify the company in writing of the details of any change of names of the vessel or any change of address or telephone number of the owner.
    The company reserves the right to vary these Terms and conditions at any time and display them in its office.

  • Self Drive Day Cruisers

    All boats offered for hire by the Company are licensed by The Broads Authority and operated in accordance with their Code of Practice for Day Boat Hire Procedures 2005.
    No liability to the Hirer (you) is accepted by the Company for injury to or death of the Hirer during the course of the hire or during embarkation or disembarkation. Hirers use the pontoons, quays and other landings on the river entirely at their own risk.

    The Company will:
    Instruct the Hirer how to operate all safety and other equipment on board the boat and instruct the Hirer how to operate the engine but the Hirer uses the same at their own risk.
    Ensure that the boat and its equipment are in a functional state during the hire and that there is sufficient fuel for the hire.
    Make available buoyancy aids for all members of the party.
    Take advance bookings only on the condition that no refunds will be made unless the contract is cancelled by the Company in the event of high winds, bad river conditions or if the boat is unavailable due to breakdown. Rain alone is an insufficient reason for the Company to make a refund.

    The Hirer will:
    Use the boat in a manner which is consistent with the rules of navigation and shall at all times take into consideration other users of the river whether in boats or not.
    Not use the boat after dusk (no hire boats are licensed or insured for use after dusk).
    Be responsible for extra hire fees if the boat is late in being returned for any reason except if such lateness is caused by failure of the engine or of equipment in the boat, in which case the Hirer shall be entitled to a refund of their hire fees in the proportion affected by such failure but no further compensation unless the Company has failed to take reasonable care.
    Ensure that all members of the party comply with these terms and conditions.
    Be liable to the Company for all damage to the boat, its contents and equipment caused by the Hirer’s unreasonable behaviour or misuse of the vessel.
    Return the boat after hire in the same state and condition as it was when it was hired. If the Company is obliged to clean and tidy the boat as a result of failure of the Hirer to comply with the Terms and Conditions then the Hirer shall pay the Company a reasonable fee for such extra work.
    Boating can be Hazardous. While the Company has taken all reasonable care in the preparation of the vessel and in the provision of safety equipment, the Hirer is responsible for their own safety, the safety of third parties affected by their actions and the safe return of the vessel. The Hirer will be liable to repay the Company for any loss or damage to the boat or its equipment caused by the action or negligence of the Hirer.

    Arrivals on Sunday’s must be before 11:30am in order to complete the handover and paperwork prior to closure. Arrivals after this time will not be accepted and treated as “no show” with no refund being due.

    In some cases the Company may restrict the amount of alcohol taken on board.

  • Arrival and Departure for Holiday Cruisers

    All holiday cruisers will be ready for boarding between 2pm and 4pm on the day of arrival and may not be ready at exactly 2pm.
    We recommend that you do not arrive earlier than 2pm.
    The Company reserve the right to delay this take over time in order to maintain our standards.
    If your arrival will be delayed beyond 4pm you must contact the Company so that alternative arrangements can be made.
    If you fail to arrive by noon on the day after the start date and you do not advise the Company then your booking may be treated as having been cancelled by you.
    The Company may at its absolute discretion refuse to hand over the keys to a boat or terminate a holiday where in the opinion of the Company a person or group is likely to cause damage, distress or annoyance to other persons or property. In such an event the Company will be under no obligation to refund, compensate or indemnify you.
    On arrival the Company will instruct the you how to operate all safety and other equipment on board the boat and instruct the you how to operate the engine but you use the same at your own risk. You must notify the Company of any faults identified as soon as possible either before or after the boat leaves the boatyard so that they can be rectified.

    You must return the boat (with all gear and equipment) to the boatyard in a clean and tidy condition by 9am on departure day. A charge will be made if the boat is returned late or is not clean and tidy.

  • Damage Waiver on Holiday Cruisers

    Included in the price of your holiday is a Damage Waiver
    This covers the you for accidental damage or loss to the boat or equipment.
    This does NOT cover you for malicious damage, damage which occurs through disobeying rules of the river, damage which occurs as a result or alcohol or drug taking or any damage which occurs through not following the procedures we have laid out. Any costs for such damage will be payable by the lead name on the booking.
    Specific charges are set out for the following
    – Letting off fire extinguishers without cause – £35
    – Letting off life jackets without cause – £35
    – Unblocking toilets where wipes or sanitary products are used – £35
    – Smoking on board – £50
    – Aerials lost overboard – £60

  • Arrival and Departure for Properties

    Our properties are ready at 4pm on the day of arrival
    We recommend that you do not arrive earlier than 4pm.
    The Company reserve the right to delay this take over time in order to maintain our standards.
    If your arrival will be delayed beyond 5pm you must contact the Company so that alternative arrangements can be made.
    If you fail to arrive by noon on the day after the start date and you do not advise the Company then your booking may be treated as having been cancelled by you and no refund of any monies paid by you will be made.
    Departure time for all properties is 10am on the last day.
    Properties should be left in a clean and tidy condition.
    Keys should be returned to reception

  • Security Deposit

    Security deposit details are included on your booking confirmation. The purpose of the security deposit is to cover the costs of any breakages or damage, and to ensure compliance with our terms and conditions.
    The security deposit will be refunded by the company at the end of your holiday (less any costs for breakages, damage etc). If the cost of making good any breakages or other damage is less than the security deposit, the balance will be refunded to you. If the cost of making good any breakages or other damage is greater than the security deposit, you will be required to pay the excess to the company. (With the exception of anything covered under the damage waiver on boats – see damage waiver section)

    Property Security deposits
    Tealby, Reedlings and The Little House – £200
    Bittern, Kestrel, Heron and Cygnet – £50

    Boating security deposits
    Any all male/all female groups – £50 per head
    Any groups of under 25’s – £50 per head
    Any booking where large groups go together on multiple boats – £50 per head

    We usually take a shadow of a card from the lead booker for the full amount. We don’t receive this money into our account, but it will be unavailable to spend while the shadow is in place. The shadow will be released after departure.
    Alternatively we will hold a cash deposit and return it once the property/boat has been inspected.

  • Delays to takeover times

    Every boat and house is checked before the start of each hire and in the event of a mechanical / appliance / structural failure the right is reserved to delay departure until a repair has been effected.

    If a breakdown of any kind occurs, you must report it to the Company immediately so that repairs can be made to enable you to resume your cruise. Provided that the Company is informed they will take steps to repair the boat and/or its equipment as speedily as practical in the circumstances. Apart from these obligations, the Company shall not be liable in any respect for any indirect or consequential loss or damage, whether financial or otherwise suffered as a result of such a breakdown. The Company shall not be responsible for the consequences of delays or restrictions on cruising arising from obstruction, repairs or damage to waterways, flooding, shortage of water, industrial action or other circumstances beyond their control. The right is reserved to restrict cruising if unusual or hazardous conditions prevail.

  • Protecting our Property

    You and all members of your holiday rental party agree both to keep your accommodation or vessel clean and tidy and to leave it in a similar condition as you found it upon your arrival. You are responsible to the company for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your holiday rental party.
    The company may at its absolute discretion refuse to hand over the keys to a property or boat, or terminate a booking where in the opinion of the company a person or group is likely to cause damage, distress or annoyance to other persons or property. In such event the company will be under no obligation to refund, compensate or indemnify you.

  • Personal Possessions

    All customers are responsible for their personal possessions and property at all times and are required to exercise due care and attention to ensure their own personal safety and wellbeing.

  • Pets

    Pets are permitted in some of our holiday properties and on our boats – please see individual listings for details
    Dogs must be kept on a lead at all times when outside holiday accommodation and not be left unattended in any property or boat.
    Owners are requested to clear up after their dog.
    We recommend that you consider getting a dog lifejacket when on a boating holiday – we do not provide these.
    The Broads has a wide variety of wildlife, some of which is protected, please ensure your dogs do not disturb this wildlife at any time.

  • Speed Limits on Site

    5 mph speed limit must be adhered to at all times.
    Be aware of children playing near or on road ways.
    Beware of pedestrians using the roadway

  • Noise, Disturbance and Behaviour

    We are a family orientated business and ask that you respect our other guests and residents who wish to relax and sleep in a peaceful environment. Accordingly, we operate a strict 10pm noise curfew. This is for houses and also while on boats on the river.
    Any noise or disturbance after 10pm which results in complaints from other guests, residents, general public or staff may result in the loss of your security deposit. We may also ask you to vacate without any entitlement to a refund.
    You are responsible for the conduct of your family and guests.
    We take anti-social behaviour very seriously and will report instances to our local police force to deal with in an appropriate way
    We ask that all boats refrain from running the engine after 8pm and before 8am

  • Barbecues

    Barbecues are not permitted at any of our properties or on any of our boats.
    We strongly advise against using disposable barbecues on the riverbank, as these present a significant risk of fire and damage to quay heading and land.

  • Refuse

    We have general waste, mixed recycling and glass recycling bins on site.
    We recommend that all customers recycle where possible.
    The Broads is a protected area and littering of any sort is unacceptable.

  • Holiday Insurance

    We are unable to sell personal holiday, personal possession, car breakdown or cancellation insurance. We recommend that you take adequate travel insurance to cover you in the event that your holiday is cancelled or terminated due to illness, death, family emergency, redundancy, pregnancy, cancellation of leave by employer, jury service or any other unforeseen circumstances.

  • Cancellation

    If you want to change your booking once your confirmation has been issued, the company reserves the right to charge an administration fee of £25.
    If you have to cancel your booking, you must contact the company as soon as possible. The day the company receives your written notification of cancellation is the date on which your booking is cancelled.
    A cancellation charge will be payable, based on the number of days before the arrival date that we receive notification of your cancellation as shown in the following table.

    Days notice given Charge payable to company
    More than 56 days Initial payment
    29 – 55 days 50% of costs or initial payment (including any balance of deposit due, whichever is greater)
    15 – 28 days 75% of cost
    1 – 14 days 90% of cost
    On arrival date or later Total cost

    If you have to curtail your holiday for any reason the company cannot refund any monies already paid.

    If the company is unable to fulfil your holiday: for example due to mechanical failure, maintenance taking place, the property/boat being unavailable, or other such circumstances, the company will offer the following options.
    A) Offer alternative property / boat. Should the price of the replacement be lower a refund will be made, should the cost of the replacement be higher, the company will not make an extra charge.
    B) Offer alternative dates for the property / boat.
    C) A full refund

  • Complaints

    Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have a cause for complaint, the company is anxious that remedial action is taken as soon as possible.
    It is essential that you contact reception immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the company is promptly notified.
    Please help the company to help you by following this procedure.
    If you fail to do so, this may affect your entitlement to claim compensation where this may otherwise have been appropriate.

  • Liability

    All persons using any part of the Premises do so at their own risk. The Company will not be held liable for any loss, injury or damage caused to any person, vessel, vehicle or other property on the Premises unless such loss, injury or damage is caused by the negligence or wilful act of the Company or its Agent.

  • Your Rights

    Your statutory rights are not affected by anything contained within these conditions.